1. Digital Product Refunds
We offer a 7-day money-back guarantee for our digital book “Master the Screen Before It Masters You.”
To be eligible for a refund, the following conditions must be met:
- The request is made within 7 days of the purchase date
- You provide a brief explanation of the reason for your refund request
Refunds will not be issued after 7 days from the date of purchase.
2. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@masterthescreen.io
- Use the subject line: "Refund Request"
- Include your full name, email address used for the purchase, and your order ID
- Briefly state the reason for your request
Refunds are typically processed within 3–5 business days once approved.
3. Non-Refundable Situations
We do not issue refunds under the following conditions:
- The refund request is made after the 7-day refund window
- You experience technical issues that are unrelated to our system (e.g., device incompatibility)
- You simply change your mind after the refund period has passed
4. Refund Processing
All refunds are issued to the original payment method used at checkout via our payment processor, Paddle.com.
Processing times may vary by provider, but typically take 5–10 business days.
5. Contact Us
If you have any questions regarding this refund policy, contact us at:
Email: support@masterthescreen.io